Less pressure on the information desk
The kiosk takes the repeat questions, your staff take the rest.
Olive & Co.
Scan to take the route with youPlaces to eat
Three places on Level Two. The closest is two minutes away.
A gift for your sister
Three stores worth a visit. Atelier Nord is the closest.
This weekend
Services
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The kiosk takes the repeat questions, your staff take the rest.
Visitors ask in their own language, by voice or touch.
The kiosk names the right stores and shows the way.
Spoken and shown when visitors decide where to go.
Top questions, languages and stores in one report.
Interested visitors leave their details, with consent.
Speaking
Lip sync in every language
Sara
English, Turkish, Russian and 11 more
Busiest at 18:00
Omar
Arabic and Urdu
Busiest at 18:00
Omar, Atrium totem
Asked for the prayer room, then an ATM on the way. Took the route by QR.
أين المصلى؟Where is the prayer room?
المصلى في الطابق الثاني خلف السينما، على بعد ثلاث دقائق من هنا.It is on Level 2, behind the cinema. Three minutes from here.
وأقرب صراف آلي في الطريق؟And the nearest ATM on the way?
يوجد واحد في الطابق الأرضي بجانب السوق. أضفته إلى مسارك.There is one on Ground, next to the market. I have added it to your route.
شكراً لك.Thank you.
على الرحب والسعة. امسح الرمز لتأخذ المسار معك.You are welcome. Scan the code to take the route with you.
Sara, Level 1 totem
Looked for a gift. Got three stores with ideas, then asked for the way to Maison Clay.
I need a gift for my sister. Any ideas?
Three stores are worth a visit. Atelier Nord is the closest, try a silk scarf or a light shawl.
Something for the home?
Maison Clay on Level 1 has scented candles and ceramic vases.
Show me the way to Maison Clay.
It is four minutes from here. The route is on the screen.
Sara, Entrance totem
Asked where to claim a tax refund. The agent had no answer and passed it to the team.
Where can I claim my tax refund?
I do not have that information yet. I will pass your question to the team.
Is there someone I can ask now?
Yes, the information desk on Ground can help. It is two minutes from here.
Thanks, I will go there.
You are welcome. The route is on the screen.
Sara, Level 1 totem
Asked for the kids' play area and a baby care room on the same floor.
Çocuk oyun alanı nerede?Where is the kids' play area?
Birinci katta, Little Harbour'un yanında. Buradan iki dakika.It is on Level 1, next to Little Harbour. Two minutes from here.
Bebek bakım odası da var mı?Is there a baby care room too?
Evet, aynı katta. Rotanıza ekledim.Yes, on the same floor. I have added it to your route.
Teşekkürler.Thank you.
Rica ederim. Rotayı telefonunuza almak için kodu okutun.You are welcome. Scan the code to take the route with you.
Sara, Food hall totem
Asked what is on Level 2, then chose Japanese.
Which restaurants are on Level 2?
Olive & Co., Brasserie Lune and Kōen. The closest is two minutes away.
I would like Japanese food.
Kōen is Japanese, four minutes away. The route is on the screen.
Is it open now?
Yes, until 23:00.
Omar, Entrance totem
Asked where to pay for parking and whether cards are accepted.
أين أدفع رسوم المواقف؟Where do I pay for parking?
أول ساعتين مجاناً. جهاز الدفع في الطابق الأرضي بجانب المصاعد.The first two hours are free. The pay station is on Ground, by the lifts.
هل يمكنني الدفع بالبطاقة؟Can I pay by card?
نعم، يقبل الجهاز البطاقات والدفع عبر الهاتف.Yes, the pay station takes cards and phone payments.
شكراً.Thank you.
على الرحب والسعة.You are welcome.
Sara, Atrium totem
Lost a scarf. Sent to the information desk.
I lost my scarf. Where should I go?
Lost and found is at the information desk on Ground. Two minutes from here.
Until what time is it open?
Until 22:00, every day.
Can you show me the way?
The route is on the screen. Scan the code to take it with you.
Sara, Level 1 totem
Asked if the pharmacy is still open and how far it is.
Eczane hala açık mı?Is the pharmacy still open?
Evet, bu akşam 22:00'ye kadar açık. Alt zemin katta, asansörlerin hemen yanında.Yes, until 22:00 tonight. It is on the Lower Ground, right by the lifts.
Buraya uzak mı?Is it far from here?
Hayır, üç dakika. Rotayı ekranda gösteriyorum.No, three minutes. The route is on the screen.
Teşekkürler.Thank you.
Rica ederim.You are welcome.
We study your floor plan and visitor traffic with you.
The agent learns your stores, dining, events, services and policies.
We link your directory and CRM, and map your floors.
You approve the answers and the kiosks start talking.
Built on Microsoft Azure · Cloud or on-premise
It answers visitors out loud, on the floor. It guides them to stores, suggests places to eat, shows events and offers, explains services such as parking and Wi-Fi, and can take contact details with consent.
Yes. We build wayfinding on your own floor plan, across every level. The route plays on the kiosk, and a QR code takes it to the visitor's phone.
More than 140. A visitor taps a flag and the agent listens, speaks and writes in that language.
Your team updates them from one panel, and we can connect your own systems over secure APIs. The kiosk then answers from the latest information.
Yes. You can choose an avatar or brief a custom one, with your own voice, and the screens carry your logo and colours. The agent follows your tone, your content and your rules.
Yes. The same agent can answer on your website and on the kiosk, from the same content. You update it once in the panel.
Conversations, languages, top questions, the stores people ask for and the questions the agent could not answer yet, with personal data masked.
It depends on the space. Totems suit busy halls and entrances, tilted stands suit corridors, transparent screens suit atriums and windows, and countertop kiosks suit information desks. Other sizes are available on request.
Agents are ready in weeks, not months: about 3 to 4 weeks including hardware, once your content and systems are ready. We confirm the timing for your models and quantity in your plan.
It depends on the number of kiosks, the models and the integrations you need. Request a quote with the short form and we come back with a plan for your shopping mall.
Personal data is masked in analytics, contact details are only taken with consent, and access is role-based. It can run in the cloud or on-premise.
